Sports / Mobile
These terms set out what you can expect from us and what we ask of you when you access rakunten365 — covering your account, transactions processed through OVO, ShopeePay or LinkAja, and the content available where local law permits. Reading them before you open an account means there are no surprises later.
By accessing rakunten365 and completing account registration, you confirm that you have read and accepted these terms in full. We reserve the right to update them when operational or regulatory conditions require it. When a material change is made, we will post the revised version on this page and, where possible, send a notification through your registered contact. Continued use of your account after that point constitutes acceptance of the revised terms. These terms govern your account relationship with us — they do not override or replace local law, and access to rakunten365 depends entirely on what is permitted in your jurisdiction. If local law in your region restricts or prohibits the activities described here, those restrictions apply to you regardless of anything stated in this document. Transactions made through OVO, ShopeePay or LinkAja are subject to the individual terms of those payment services in addition to ours. We are not liable for delays, failures or errors that originate within a third-party payment rail. Any amount credited to your account wallet reflects the settlement confirmed by the payment provider, not the initiation timestamp.
OVO transactions are subject to OVO's own service terms alongside ours.
ShopeePay settlements reflect the amount confirmed by ShopeePay's system.
LinkAja transfers are processed under LinkAja's terms; we act on confirmed receipt.
Understanding the scope of this policy helps you know exactly which activities it covers and where to look when something falls outside it. These terms apply to your account and the sessions you run within it — they do not extend to services, networks or platforms we do not operate directly.
Login credentials, account verification steps, session management and any changes you make to your profile are all within scope. You are responsible for keeping your access details secure and for any activity that occurs under your account.
Deposits and withdrawals processed through supported rails — OVO, ShopeePay, LinkAja — fall under these terms. The wallet balance shown in your account dashboard reflects confirmed settlements only; disputed amounts must be raised through our support channel.
Game titles available in the lobby, including those supplied by Bigtime Gaming, Habanero, JDB and Spadegaming, are governed by these terms while you are playing within your account. Content availability depends on your region and local law.
Payment providers, game studios and any external links you reach from this site operate under their own terms. We are not a party to those agreements, and a dispute with a third-party service must be taken up with that service directly.
These terms are not a one-way document. You have specific, practical options available to you at any point while your account is active. Account transaction history is accessible directly from your dashboard after login — you can review every deposit, withdrawal and wallet movement recorded against your account without needing to contact us first. If you notice an error in your registered details — email address, phone number or wallet identifiers — you can submit a correction request through the account settings page; changes that affect payment routing may require identity confirmation as shown in the form. For questions about how a specific clause applies to your situation, or if you believe a transaction has been applied incorrectly, our support team is reachable through the contact paths listed on this page. We aim to acknowledge policy questions within a reasonable time. You may also request the closure of your account at any time by contacting support directly.
Your full transaction log is visible in the account dashboard after login. It covers all wallet movements without requiring a support request.
Submit detail changes through the account settings page. Payment-linked fields may need verification as shown in the update form.
If a clause is unclear or you believe it has been applied incorrectly to your account, contact support through the channels listed in the support section of this page.
You can ask us to close your account at any time by contacting support. We will confirm the request and process it in line with the steps shown in the closure form.
If a term is unclear, if you want to raise a dispute or if you need to verify how a policy applies to your account, these are the routes available to you. Keep your account reference ready when you get in touch — it helps us locate your record and respond accurately.
The fastest path for account and policy questions. Open the chat window from any page while logged in and an agent will pick up your query.
For formal policy questions or written correspondence, use the email address shown in the contact section of your account dashboard.
The dashboard shows your current account status, transaction history and any active notifications — check here first before raising a support ticket.
How we handle your information and what you can do about it are both part of how these terms work in practice. We collect the account data needed to process transactions and verify your identity as shown in the registration form — no more. Session cookies are used to keep your account active during a visit and to recognise your device on return; you can manage cookie preferences through your browser settings. Account security depends on you keeping your login details private and on us maintaining the technical protections applied to the platform. If you believe your account has been accessed without your knowledge, contact support immediately using the live chat or email path listed here. Policy-related requests — corrections, closures, data queries — are handled through the same support routes and processed in the order they are received. We retain account records for the period required under applicable regulations in supported regions.
We collect registration and transaction data to operate your account and process payments through OVO, ShopeePay and LinkAja. We do not collect more than the form fields require.
Session cookies maintain your logged-in state and help us recognise your return visit. Browser settings let you manage or clear cookie preferences at any time.
You are responsible for your login credentials. If you suspect unauthorised access, contact support immediately — do not attempt to resolve it by changing details while the session is active.
Account and transaction records are kept for the period required by applicable regulations in regions where rakunten365 operates. Retention periods are not negotiable outside of formal legal requests.
Real questions from account holders about how these terms work in practice — covering scope, disputes, data and what to do when something is unclear.
Yes, where local law permits. Access to rakunten365 and the applicability of these terms depend on whether the activities described are lawful in your region. If local law in Indonesia restricts this type of service, those restrictions take precedence over anything written here.
We post the updated version on this page and notify you where possible through your registered contact. If you continue using your account after the revision date, that counts as acceptance. If you do not agree, contact support to discuss your options including account closure.
Check your OVO transaction history first to confirm the payment was completed on their end. If OVO shows a successful transfer but your rakunten365 wallet has not updated, contact our support team via live chat and provide the OVO reference number. We will investigate against the settlement record.
Go to account settings after login and locate the detail you want to change. Fields linked to payment routing — such as your registered phone number used for ShopeePay or LinkAja — may require identity confirmation as shown in the update form before the change takes effect.
Your transaction log is available in the account dashboard and shows all wallet activity recorded against your account. If you need a formal record for a specific date range, contact support by email with your account reference and the period you need covered.
Reach us through live chat or the support email shown in your account dashboard. Include your account reference, the clause you are disputing and a short description of what happened. We will review the record and respond through the same channel.