Sports / Mobile
This page explains how rakunten365 collects, uses, and protects the personal data linked to your account — including information tied to your OVO, ShopeePay, or LinkAja wallet connections. Availability of our services depends on local law and is accessible only in eligible regions.
When you create an account with us, we collect the details you submit during registration — your name, contact information, and the wallet identifiers you connect for transactions, such as OVO, ShopeePay, or LinkAja. We also collect data generated by your activity on the platform: login timestamps, device type, session duration, and the pages or game categories you access. This data serves three functions. First, it lets us operate your account accurately — matching deposits to the correct wallet, confirming withdrawals, and maintaining your transaction history so you can review it at any time from your account dashboard. Second, it helps us communicate with you about account status, verification steps, or support tickets you raise. Third, where applicable under local law, it fulfils record-keeping obligations that apply to platforms serving Indonesia. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — such as those handling OVO or ShopeePay transactions — is limited strictly to what those processors need to complete your requested transaction. Any transfer of data outside this scope requires your explicit consent or a lawful basis under applicable regulations. The current state of your stored data is accessible from your account dashboard after login.
This policy applies to data processed through rakunten365 directly. Some services on or connected to this platform operate under separate terms. Understanding what falls inside and outside this policy helps you know where to direct a data question.
All data collected when you log in, create or update your account profile, or submit identity verification steps falls within this policy. This includes the email address, device identifiers, and session records tied to your account.
When you initiate a deposit or withdrawal using OVO, ShopeePay, or LinkAja, your transaction reference is processed through the relevant payment network. This policy covers how rakunten365 stores that reference — not how the wallet provider handles it on their end.
Game session data — which titles you open, session length, and bet history — is stored in your account record and covered by this policy. RTP figures are displayed only where the game or its studio exposes that information directly.
Links or integrations that take you away from rakunten365 — including wallet apps, third-party identity checks, or external support tools — operate under their own privacy terms. We are not responsible for how those services handle your data once you leave our platform.
Your data is not a passive record — you have concrete actions available to you. Where local law in Indonesia or your eligible region supports it, you may request to review the personal information we hold, ask us to correct inaccurate details, or raise a concern about how your data has been processed. To review what we hold about your account, start in your account dashboard after login — your transaction history, wallet connections, and registered contact details are visible there without needing to contact support. If you find a detail that needs correcting — a name spelling, a contact number, or an outdated wallet reference — you can update most fields directly in your account settings. For changes that require identity confirmation, the process and required fields are shown in the verification section of your account. If you have a question this policy does not answer, or you want to make a formal data request, the support path is described in the section below.
Log in and open your account dashboard. Your profile data, transaction history, and connected wallet identifiers are listed there. No support request is needed for standard account data you can see in your own dashboard.
Most fields — contact information, display name, wallet references — can be updated directly in account settings. Fields that require identity verification will show the required steps inline when you attempt to edit them.
If you have a concern about how your data has been collected or stored, contact our support team through the path listed in the Support section of this page. Describe the specific data point in question so we can respond accurately.
Where local law permits, you may request deletion of personal data we hold that is no longer required. Submit your request through the support contact route. We will confirm the scope of what can be removed given any applicable record-keeping obligations.
For any question about this privacy policy, data held in your account, or a request to review or correct information, reach us through one of the paths below. Have your account identifier ready so we can locate the right record quickly.
Open the chat widget from any page on rakunten365 after logging in. Describe your data question clearly — our support team handles account and privacy queries through this channel.
Your first stop for any data question is your account dashboard. Transaction records, wallet connections, and profile fields are visible there directly. Many queries are resolved without needing to open a support ticket.
For formal data requests — including access, correction, or removal requests — submit your query in writing through our support email. Include your registered contact detail so we can verify and respond to the correct account.
Data handling at rakunten365 follows a consistent set of practices across account security, cookie use, retention, and access control. These are not abstract commitments — each one maps to a visible step or setting in your account.
Access to your account data is controlled by your login credentials. We apply session controls that expire inactive sessions and flag login attempts from unrecognised devices. You can review active sessions from your account security settings and end any session you do not recognise.
We use cookies to maintain your login session, remember your language preference, and understand which sections of the platform you use. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how your session behaves after login.
We keep your account data for as long as your account is active and for any additional period required by applicable record-keeping obligations in your region. When you request account closure, we will confirm what data is deleted and what must be retained under local regulations.
This policy may be updated when our data practices change or when applicable regulations require it. The current version is always shown on this page. If a change affects how we process your existing data, we will notify you through your registered contact before it takes effect.
These questions cover the most common things people ask about their data, their rights, and how this policy works in practice on rakunten365.
We collect the details you enter during registration — name, contact information, and any wallet identifier you connect, such as OVO, ShopeePay, or LinkAja. We also record login activity, device type, and session data generated while you use the platform.
Yes. Log in and open your account dashboard — your profile details, transaction history, and connected wallet references are all shown there. For a broader data access request, contact our support team through the live chat or email route described on this page.
Most fields can be edited directly in your account settings after login. Fields that require identity confirmation will show the required steps inline when you try to update them. If you encounter an issue, raise it through our support chat with your account identifier ready.
We share data only when necessary to operate your account — for example, passing a transaction reference to OVO or ShopeePay to complete a deposit. We do not sell personal data for marketing. Any broader sharing requires your consent or a lawful basis under applicable regulations.
Cookies keep your session active, remember your preferences, and show us which platform sections are used most. You can manage or disable cookies in your browser settings. Note that turning off session cookies may affect login behaviour and dashboard functionality after you log in.
We retain your data while your account is active and for any period required by record-keeping obligations that apply in your region. When you close your account, we will confirm what is deleted and what must be kept. Availability depends on local law and eligible regions.
Reach us through live chat on rakunten365 after logging in, or submit a written request by email with your registered contact detail. Describe the specific concern so our team can locate the relevant data and respond accurately. We aim to reply to formal requests within a reasonable period.